What we guarantee, in writing.
A new partner has to earn trust before there is a long track record to point to. So we put it in writing: the commitments we hold ourselves to on every program, and the response times you can hold us to. Each one is something we directly control, which is exactly why we can promise it.
Four promises we can keep because we control them.
On-time install, or you hear it first
We hit the install window we commit to. If a date is going to slip, you hear it from us before it does, not after. When the miss is ours — our crew, our scheduling, our error — we remobilize at our cost. When it's the site's (access denied, site not ready, drawings late), we tell you before the crew rolls, so a remobilization charge never surprises anyone.
Photo-verified closeout
Every site is documented from the same spec angles and checked against the approved drawings. If an install doesn't match the spec, it lands on our punch list and gets corrected before we close it out — not after you find it.
Locked-price estimate
The itemized estimate you approve is the price you pay. Nothing is added without your written sign-off — no surprise change orders, no line items that appear after the work is done.
Warranted installation
Installed media and hardware carry their manufacturer warranties, kept enforceable by certified installers and matched components. We coordinate and hold the paper trail, so the warranty is real if you ever need to invoke it.
The response times you can hold us to.
- Quote turnaround
- An itemized estimate within 48 business hours of a complete brief. If a scope genuinely needs longer, you get a dated ETA inside that same window — the clock never just runs out in silence.
- Response time
- A reply from your project manager within one business day, every business day a program is active.
- Status cadence
- Photo updates at every milestone, plus a standing check-in throughout an active rollout.
- Named escalation
- One project manager owns your program and gives you a direct line. Escalations are acknowledged the same business day.
When the clock starts, and what pauses it.
- The quote clock starts at a complete brief. Scope, locations, and a way to reach you. If something's missing, we ask the same day — the 48 business hours start once we have what we need to price honestly.
- Some clocks aren't ours to promise. Permit offices, landlords, and building access run on their own time. We research them up front, tell you the realistic window before you commit, and flag changes the moment we see them — but we won't pretend to control a city's review queue.
- “Our miss” means exactly that. A crew we scheduled, an error we made: we remobilize at our cost. A site that wasn't ready, access that fell through, drawings that arrived late: we reschedule without drama, and you hear about any cost before it exists, never after.
- The binding version lives in your project agreement. This page is how we run programs, stated plainly. The signed agreement for your project is the version a lawyer would read — and if the two ever differ, the agreement governs.
These are commitments one accountable person stands behind, not a call center reading a script. If something here is ever not true on your program, the person who answers the phone is the person who fixes it.
Carlos Vasquez, Founder · (213) 652-7446
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